Dimapur, November 25; A 2-day Capacity Building Training for local taxi drivers was jointly conducted by YouthNet in partnership with All Nagaland Taxi Association (ANTA) at YouthNet Office Kohima on November 24 and 25.
Speaking at the launch program, Nuneseno Chase, Director YouthNet stressed on the importance of training the local taxi drivers who are the first point of contact and the face of Nagaland for tourists who visit our towns and villages and have become the backbone of the tourism industry in particular as they represent the city or town they operate in.
Delivering a short speech on the occasion, Sobu, ANTA Convenor acknowledged YouthNet and Nagaland Tourism Department for its support & assistance in training their drivers and giving them exposure to professionalism at work. He was accompanied by Neibalie, Member Action Committee, ANTA.
The training program was officially launched by Veyielo Duolo, Addl. Director, Directorate of Tourism, Government of Nagaland. Appreciating YouthNet for introducing innovative programs to empower the people and the youths of Nagaland, he encouraged YouthNet and ANTA to work closely together to organize more programs not only in the Capital but all other districts. He further motivated the taxi drivers to take the training seriously which will benefit them in the long run.
The Training program and professional education was imparted to create awareness on the need for excellent customer service, share best practices and habits that need to be incorporated to improve customer satisfaction, educate about industry standards, share anecdotes and tips to overcome common challenges faced by taxi drivers and to improve general knowledge about the State, the history, culture and its people.
Altogether 32 taxi drivers successfully completed the 2 day Capacity Building training which was supported by Department of Tourism, Government of Nagaland. (Page News Service)
