Tovihoto inaugurates Power Deptt’s Customer Care Centre

Tovihoto inaugurates Power Deptt’s Customer Care Centre
MLA & Advisor, Power, Tovitho Ayemi making a call at 1912 to register a complaint during the inauguration of CCC
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Dimapur, April 14: MLA & Advisor, Power, Tovihoto Ayemi today inaugurated the Customer Care Centre (CCC) of the Power Department at Burma Camp, Dimapur.
Speaking on the occasion, he said customer service plays an important role in an organization’s ability to generate income and revenue and from that perspective one must give more and more importance to customer service.
He opined that this customer care centre at Dimapur can change the entire perception of power consumers in Dimapur and other parts of Nagalad.
“When we say customer care we must adjust ourselves to the personality of the customer and see to it that all his/her needs are taken care of,” he said.
Tovihoto further disclosed that in recent times, the distribution and revenue sector in the Power Department have made various notable achievements. He disclosed that one of the 9 identified towns to be taken up under RAPDRP programme of the Government of India, 8 towns-Kohima, Dimapur, Chumukedima, Phek, Zunheboto, Wokha, Mon and Tuensang are now made IT enabled (online system) for billing, collection and payment related matters.
He also said the common Customer Care Centre (CC) with toll free number 1912 for consumer to lodge complaint and get redressal was commissioned today.
To facilitate cashless payment in the revenue counter, the Department of Power has also launched Point of Sales (POS) swipe machines in Kohima and Dimapur and it would be gradually extended to other town.
The Power Department Advisor also expressed happiness that power purchase in the state is now getting controlled and the revenue collection is improving
He also appealed to the public to help the Department of Power in checking power theft and also conserve energy by using energy efficient electric bulbs such as CFL and LED bulbs.
It may be mentioned that the objective of Customer Care Centre (CCC) is to improve customer service by processing and resolving consumer requests/queries/complaints in minimum possible time by taking up at appropriate place and level through single window computerized system.
Customers can dial 1912 (Pan India Electricity Complaint), which would be available 24×7 and is multi-lingual (English, Hindi, Nagamese). It would provide assistance for single touch-point for no supply, billing complaint, fire & shock complaints etc. (Page News Service)