Dimapur, July 8: With the objective to expeditiously attend to complaints and grievances of senior citizens, a Memorandum of Understanding (MoU) was signed between Nagaland State Legal Services Authority (NSLSA) and Good Samaritan Women Society on July 7 to start a national helpline number at NSLSA member secretary office. The MoU was signed by member secretary N Longshithung Ezung and Programme Manager, Senior Citizens Helpline Neithonuo Liegise.
Earlier the Ministry of Social Justice and Empowerment (MoSJE), Government of India, the National Institute of Social Defense (NISD) and State Social Welfare Department had decided to start a National Helpline with Good Samaritan Women Society, Nagaland as service provider.
The main objective of the helpline is to attend to complaints and grievances of senior citizens. As per the MoU, the State Helplines will receive calls and District/sub-districts administration will act upon the grievances.
The National Helpline for Senior Citizens (NHSC) – Elder Line (Toll Free No. 14567) is mandated to facilitate 4 different services including information – The helpline will provide information related to elder care service providers, pension, Government schemes, benefits etc. based on caller’s requirements; Guidance – the helpline will guide senior citizens on legal & pension related issues etc; Emotional Support – It will offer counseling support and if required connect with partners specialized in it; and direct field intervention.
Rescue & Reunion of Homeless Elderly through the helpline team will facilitate rescue of homeless senior citizens and arrange for accommodation in Old Age Homes and facilitate the process towards reuniting the elder persons with the family and it will assist senior citizens in getting their abuse complaint resolved through maintenance tribunal or with the help of other stakeholders.
As for the responsibilities of the Legal Service Authority, it mentioned that rescue & reunion of homeless elderly, support for abused elderly, legal guidance are to be rendered.
In case of homeless elderly, elder line representative will call Para Legal Volunteers of the locality. On receipt of the call, the PLVs will reach the spot where elderly person is found and support in admitting the elderly to a nearby old age home/hospital/or take the elderly person to residential place.
Further, PLVs will support in guiding elderly persons for necessary legal procedures to be undertaken under the maintenance and welfare of parents and Senior Citizen’s Act or any other Act, as per requirement. The PLV will also facilitate conciliation or mediation process to ensure safety and security of elderly persons.
In case of abused elderly, Elder Line representative will call PLVS of the locality and inform about visiting the abused elderly. Multiple visits may be undertaken to ascertain the details.
All the above mentioned Roles and Responsibilities need to be conveyed to all the District Legal Services Authority (DLSA) and the Para Legal Volunteers, the MoU stated. (Page News Service)