Dimapur, October 30: DC Kohima, Rajesh Soundararajan, IAS has issued directives to all fuel dealers in Kohima to immediately put in place measures for efficient, clean and proper customer service in all the retail fuel outlets.
In an order, the DC directed all fuel dealers to ensure correct quality and quantity of fuel. The dealers have been asked to prominently display on a board every morning the price of MS and HSD and the morning opening density of fuel @ 15 deg C before commencing of sales.
The DC directed all dealers to keep filter paper (Whatman 2) to check quality of MS. The filter paper should be made available to customers on demand. Dealer should also keep a standard 5 litre measure duly verified by LMCP for exclusive use of pump testing at the retail outlet. ‘Zero’ setting should be shown to the customer before start of each delivery by the pump attendant.
Fuel outlets have also been asked to ensure separate toilets for gents and ladies (with proper signage). Proper septic tank and soak pit should be constructed, and human waste should not flow out into public drains. They have been asked to keep washrooms and bathrooms clean at all times; install clean drinking water (preferably permanent RO system); first-aid box with necessary valid medicinal aids to be prominently displayed and placed near the counter.
Fuel dealers have also been directed to ensure free air- refilling available during working hours. A suggestion or complaint book must be maintained and made readily available to customers on demand.
Dealer were also asked to prominently display name and telephone number of the oil company personnel who are to be contacted by the customer in case of complaints. They have been asked to ensure that the outlet is kept adequately illuminated and clean as per housekeeping standards laid down by the oil companies. All required facilities should be adequate.
Safety equipments at retail outlet should be provided as per the statutory requirements and maintained in good working conditions, the DC order said.
The DC directed that all amenities and facilities as stated should be made available on or before November 20. Non- compliance or irregularity, if found, in any of the retail outlets after expiry of the deadline will invite initiation of prescribed action under relevant guidelines laid under public sector marketing companies which may even lead to closure or cancellation of license etc, the order warned.
Meanwhile the Kohima district administration, police, food & civil supplies and legal metrology & consumer protection carried out inspection drive at 13 fuel retail outlets within Kohima for fuel quality checks, quantity and availability of basic amenities on October 10 & 11.
The inspection was carried out as per the direction given by the Chief Minister’s Office.
(Page News Service)