Dimapur, January 7: Consumer Rights Organization (CRO) was officially launched today in Dimapur to protect the rights of the consumers and to spread awareness on related issues in the state of Nagaland.
Speaking on the occasion, Advisor, Food & Civil Supplies, Pukhayi Assumi stated that Consumer Protection Act, 1986 was enacted by the Parliament to safeguard the rights of consumers while the Consumer Protection Rules 1987 was also made for carrying out the provision in the Consumer Protection Act.
He said in Nagaland, the Legal Metrology & Consumer Protection Department is the nodal department for the implementation of the Consumer Protect Act and Rules. He also informed that various consumer disputes redressal agencies have been set up in the state to attend to the complaints of the consumers in the state.
Stating that various voluntary consumer organizations and voluntary consumer societies are also present in the state, Pukhayi said consumer clubs have also been established in high schools in the state as per the directions of the Central Government.
He further said the common man is becoming the target of exploitation of market forces due to lack of awareness, education, poverty and ignorance, therefore, consumer education has become very important since it is the only tool to protect the consumer.
He disclosed that the department has taken up a number of activities such as consumer awareness programmes and campaigns in the state to enhance consumer awareness and promote a strong consumer movement in the country.
Earlier, in his welcome address, James Jungio, State President, CRO highlighted the aims of the organizations. He said the CRO aims to ensure safety of school children in school buses; protection of women and children against exploitation; educate people about the latest consumer laws; to suggest ways and means to the government for establishing healthy atmosphere in prisons; to work for the development of minorities and to protect life and property of senior citizens; to take up issues of consumer related to fair price shops, prices etc.; improper means of ripening fruits, malpractices adopted by food vendors; to address corruption issues in the government/semi-government and private sector; to address all issues related to violation of consumer rights; to assist government in flood relief work and to preview its activities regularly; and to address adverse effect of global warming and to encourage afforestation.
Jungio said a complaint by a consumer has to be submitted in writing to the head office, CRO Nagaland, which would be verified for authenticity and a notice would be sent to the person or firm against whom complaint has been lodged asking a reply within a definite time frame. The type of action would be decided by the committee. (Page News Service)