Consumer awareness programme held at Kohima

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Dimapur, July 15: A consumer awareness programme was held in the Kohima DPDB conference hall on Monday with Advisor, Rural Development & chairman, District Planning & Development Board, Kohima, Dr Neikiesalie Nicky Kire as the guest of honour.
“Every LPG consumer has an insurance, however most of the consumer are not aware of it,” said Dr Nicky and requested the concerned department to check the detail and if the benefit is available. He said that it is obligatory to every DPDB members to spread awareness on the issue.
Dr Nikcy said that coinciding with the DPDB meeting, the programme was an opportunity for the DPDB members to be enlightened first on the rights of the consumer, ‘what can be done and what cannot be done’ under the Consumer Protection Act and requested them not to keep it within themselves but to create awareness in their own ways across different people, colonies and villages in the district.
Member secretary, NLSA, Longshi Ezung said the Consumer Protection Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. According to the Act, a consumer is one who purchases goods or services for his/her use and the user of such goods or services with the permission of the buyer is also a consumer, he said.
Pointing out that the consumer has rights provided under the Act, he stated that the consumer has right to safety, right to information, right to choose, right to be heard and right to seek redressal.
The aggrieved consumer can approach any of the forum or commission accordingly: District forum – if the goods or services and compensation asked for does not exceed Rs 20 lakhs; State Commission – if the goods or services and compensation asked for is more than Rs 20 lakhs but less than one crore and National Commission – if the goods or services and compensation asked for is more than Rs 1 crore. Ezung further added that the complaint must be filed within two years from the date on which cause of action has risen where the consumer can represent himself before the forum without engaging a lawyer while filling a complaint
“The State of Nagaland has the district forum as well as the State Commission already set up but the number of complaints received is few in number. And this is because the general public is not aware of the rights provided by the Consumer Protection Act. All of us being consumer have suffered some sort of grievances and have kept silent, letting the other party take advantage of our silence,” stated Ezung and called upon the gathering to make use of the forum established in addressing the grievances and asserting out rights in course of consumer violations.
KCCI president, Medozhatuo Rutsa shared on various issues in regard to consumer protection which has been directly or indirectly affecting the general public. He hoped that the policy making agency or the State Government may come up with some good policy in order to address the issues, which our people are facing today.
The programme jointly organized by the Office of the Assistant Controller of Legal Metrology & Consumer Protection Kohima, District Planning and Development of Board & Kohima District Legal Service Authority. (Page News Service)